Warranty Options

Every custom PC from Cruisey's Computers comes with a 1-year labor warranty from us, alongside the full manufacturer warranties for each individual component. This means that for the first year, if any part of your PC malfunctions due to a manufacturing defect, we will diagnose the issue and perform the necessary labor to replace the faulty component, free of charge. We'll also guide you through the manufacturer's warranty process, ensuring you get the replacement part you need directly from the original maker. This provides essential coverage and support right from day one, ensuring your initial investment is protected by both our expertise and the component manufacturers.

For just $300, the Cruisey's Care Warranty extends your peace of mind significantly. This plan provides 3 full years of comprehensive labor, shipping, and dedicated manufacturer RMA support. Beyond the first year, if a component fails, you won't have to worry about the hassle of dealing with manufacturers, shipping costs, or labor fees. We'll handle everything: diagnosing the problem, managing the entire manufacturer warranty claim process, covering all shipping costs for returns and replacements, and performing the labor to get your PC back in perfect working order. This means less downtime and no unexpected costs for repairs during this extended period, letting you focus purely on your gaming.

For the ultimate in long-term protection and worry-free gaming, the Cruisey's Pro Warranty is available for $500. This top-tier plan offers an expansive 5 years of all-inclusive coverage. With Cruisey's Pro, we take on the full responsibility for keeping your PC running flawlessly. This includes all labor, shipping, and the seamless replacement of any faulty components, regardless of whether the original manufacturer warranty is still active. You won't need to concern yourself with manufacturer processes or the cost of replacement parts if a component fails within this five-year period. It's total peace of mind, ensuring your high-performance gaming rig remains a reliable powerhouse for years to come, with us handling every aspect of potential repairs.

• A manufacturer warranty is a guarantee provided by the company that made a specific component (like your graphics card or CPU). These warranties vary in length (often 2-5 years or even "limited lifetime" for some parts like RAM) and coverage, but they are generally comprehensive, covering defects in materials and workmanship. While they differ from part to part, they collectively ensure your PC will be taken care of in the event of a hardware malfunction.

• "All-inclusive" coverage under Cruisey's Pro Warranty refers to coverage for parts and labor due to manufacturing defects or normal wear and tear, and does not include accidental damage (such as spills, drops, or power surges caused by external factors) or damage resulting from misuse. For example, damage caused by excessive overclocking beyond safe operating parameters would not be covered.

• For custom water-cooled builds, the customer is responsible for routine maintenance (typically every 3-6 months) to ensure the cooling loop's proper function. Failure to perform this necessary maintenance, which can lead to issues like coolant degradation or blockages, may result in damages that are not covered under this warranty.